It is our policy to provide quality mobility products at value for money prices.
Buying Online
Placing an order or making an enquiry could not be easier. Simply browse our online store and select the product and quantity of each product you wish to purchase and put them into the shopping cart! When you are finished, click checkout and you will be asked to input your contact details. At this stage an email is sent to our sales department. This email will contain the list of products you require and your contact details. One of our sales team will then contact you in order to complete the transaction by taking your credit card number or organising payment by cheque or bank draft. We will also confirm delivery address and contact details at this point.
Payment Methods
Postal Order
Cheque
Bank Draft
Bank Transfer
Cash on Delivery
Shipping & Handling
It is our policy to despatch your order within 48 hours if we have the product(s) you have selected in stock. If a product is out of stock we will contact you to discuss an alternative delivery time.
Purchases for delivery in Ireland are despatched by `next day` courier and will normally be delivered to you the day after despatch. When your order is despatched we will advise by telephone or email.
Delivery Charges
We do not operate a minimum order policy, you order what you want - no more, no less. We offer free delivery on all orders over €100 below this value we will charge €14
Delivery outside Ireland
Delivery charges will be calculated on receipt of your order and we will advise and agree the charges with you before processing your order.
Back Orders
If any of your ordered items are not in stock, we will back order for you. You will always be emailed or called with details to ensure that you are kept up to date with the progress of your order.
VAT
VAT will be charged where applicable.
Privacy Policy
Disability Aids Direct does not disclose buyers` information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
When you order from us or make an enquiry, we will require your name, address, e-mail address, phone number and other similar information to process your order/enquiry.
We may, unless you tell us not to, pass this information to our couriers or other agents in case they need to contact you to arrange delivery of your order.
Returns Policy
Cancelling your order
If for any reason you are not satisfied with the product(s) you have purchased from us, please return them to us in the original packaging and condition within 7 days of receiving them.
Please also enclose a letter explaining why you wish to return the product(s), and we will refund you in full within 28 days of the receipt of your returned order.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. For faulty items, the cost of returned postage will be refunded to you.
To return any products to us:
1. Make sure to tell us whether you want an exchange or refund.
2. We recommend that you register the item(s) as we cannot be responsible for packages lost in transit.
3. Pack the items safely, enclose the invoice and send it back to:
Disability Aids Direct ,Unit 9, N5 Business Park , Moneen Road , Castlebar, Co Mayo.
